Why is Amazon Prime Not Working in New Zealand [Quick Fixes]

Last updated: November 19, 2023 Shares: 0
HTWNZ-Amazon Prime not working in NZ
Since Amazon Prime is unavailable in New Zealand, you’ll instantly face the Amazon Prime not working in New Zealand issue when you try to access its website. But, don’t worry as you can still access it using a VPN. In this guide, we’ll explain how to fix your Prime TV not working NZ problems for smooth streaming.

Amazon Prime is a subscription service by the billion-dollar tech company Amazon. It offers popular TV shows, movies, and original content, like 80 For Brady, The Summer I Turned Pretty S2, Twilight, and Knock at the Cabin. You can Marvel and Disney movies on it too.

But, there’s a catch. You cannot stream Amazon Prime in New Zealand. Even though it’s one of the most popular streaming platforms worldwide and offers a fantastic library, Amazon Prime has restricted its content to a few countries only, including the US, UK, and Australia.

Therefore, to unblock Amazon Prime in New Zealand, you need a VPN. Out of all the VPNs we tested, we highly recommend using ExpressVPN.

How to Fix Amazon Prime Not Working in New Zealand

Amazon Prime is not available in New Zealand. So, to fix your Amazon Prime not working in New Zealand problem and watch its content, you need a VPN. However, if a VPN doesn’t solve your problem and Amazon Prime still doesn’t work, you need some quick fixes:

  • Restart the device. Switch off the power, and after a few seconds, turn it back on.
  • Try removing the caches.
  • Clear the data of the Amazon Prime application.
  • Uninstall and reinstall the application.
  • Try changing the device on which you view Amazon Prime.
  • Avoid using free or cheap VPNs.
  • Switch your VPN.
  • Check your internet connection.

Amazon Prime Not Working in NZ? Follow These Easy Steps:

You can follow these steps to solve your Amazon Prime not working in New Zealand issues:

  1. Subscribe to a premium VPN like ExpressVPN and create an account.
  2. Download and install the VPN application on your device.
  3. Log in to your VPN.
  4. Connect to a server where Amazon Prime is available.
  5. Launch the Amazon Prime website.
  6. Log in or sign up for Amazon Prime.
  7. Start streaming your favorite show.

Why Do You Need a VPN to Watch Amazon Prime NZ?

Amazon Prime is unavailable in New Zealand despite being a top streaming service in New Zealand, like Netflix, Disney Plus, and HBO Max. It has geo-restriction on its content and doesn’t allow people from countries like New Zealand to view the series and movies available.

Fortunately, there is one way you can watch Amazon Prime in New Zealand. First, you would need a VPN. A reliable VPN unblocks such streaming platforms by masking users’ IP addresses and providing them with a new one when they connect with a server where Amazon Prime works.

Best VPN to Watch Amazon Prime in New Zealand

We tested multiple VPNs’ speeds, server counts, connections, reliability, threat protection, and IP and DNS leak. Out of all, ExpressVPN stood out at the top of the list.

ExpressVPN – Best VPN to Watch Amazon Prime in NZ

ExpressVPN is the best VPN out of all we have tested to watch Amazon Prime in New Zealand. This VPN provider offers 3000+ servers in 105 countries, out of which 26 server locations are in the US. This way, you can access Amazon Prime US with ExpressVPN.


We could easily sign in using the Amazon Prime NZ login page and watch its content with ExpressVPN.

We recommend connecting to New York or New Jersey US server as they offer fast speed and unblocked Amazon Prime in seconds. On a 100 Mbps connection, it gave a download speed of 89.78 Mbps and an upload speed of 82.22 Mbps, letting us enjoy the Amazon NZ combo.


ExpressVPN has a unique feature that helps it beat its competitors. It uses a Lightway protocol that is built around Wireguard. It offers a combination to enhance speed, security, and reliability. Using ExpressVPN, you can watch some of the most popular Amazon documentaries along with the top movies on Amazon Prime.

MediaStreamer DNS smart tool is ExpressVPN’s technology that helps you to watch and unblock websites even on devices without connecting to a VPN. Along with this, ExpressVPN also has 5-multi logins, Kill Switch, stores no user data, and uses military-grade encryption, i.e., AES 256-bit encryption.

You can unblock not only Amazon but other streaming platforms with ExpressVPN on Windows, Mac, iOS, Android, Linux, and other major streaming devices. Using these devices, you can easily get the Prime Video NZ app. ExpressVPN is the most reliable VPN to watch some of the best shows on Prime Video.

ExpressVPN comes at a cost of only  NZ$10.77/mo (US$ 6.67/mo) - Black Friday Deal: Grab 3 Free Months + 49% OFF 12-Month Plan and offers a 30-day money-back guarantee.


  1. Lightway protocol.
  2. 5-Multi log-in
  3. Stores no user log policy.
  4. 24/7 live chat support.
  5. Media streamer.
  6. Kill switch.


  1. Slightly expensive.

Use Amazon Prime with ExpressVPN

Is Your Device Compatible with Amazon Prime NZ?

Apart from your location, compatible devices are one of the reasons why Amazon Prime would not work in New Zealand. Amazon Prime is compatible with the following devices:

  • Firestick/ Fire TV/Fire Tablet/ Fire Phone
  • Blu-ray players with amazon prime application.
  • Playstation3, 4, and 5.
  • X-box X, S, one, and 360.
  • Windows 10, 11.
  • Mac OS 11.4 or higher.
  • Chromecast
  • Comcast X1
  • Roku
  • Apple TV
  • Smart TV (LG, Sony, Samsung, Panasonic, etc.).
  • Android devices
  • iPhone, iPad, and iPod Touch.

Also, read out our guide on how to cancel Amazon Prime in New Zealand.

How to Fix Amazon Prime NZ on Devices

Once you’ve installed a VPN on your device and ensured its compatibility, Amazon Prime should start working instantly. If that’s not the case, use the steps below:

How to Fix Amazon Prime on Android?

If you are running the application on your Android device and face a problem, then you can do 3 things,

  • Clear the cache from the application settings.
  • Delete and reinstall the application.
  • Restart your phone.

How to Fix Amazon Prime on iOS?

If the issue is not related to the internet connection, you can fix amazon prime on iOS by:

  • Uninstalling the app and reinstalling it on your device.

How to Fix Amazon Prime on TV or Set-up Box?

Fixing Amazon Prime on a mobile device is easy, but if you find Amazon Prime Video not working on TV or set-up box, then you can fix the issue by:

  • You can go to the setting and clear the cache of the Amazon Prime app.
  • Power off your device and turn it back on.

Amazon Prime Error Codes and its Fixes

If you have performed all the troubleshooting tips and are still facing an error code when you log in to Amazon Prime, then with our guide, you can fix these problems with ease:

How to Fix Amazon Prime Video Error Code 1060?

If you see an error code 1060 while streaming Amazon Prime, it usually appears with either wait or retries notification. This error occurs because of low internet bandwidth. You can

  • Check your device connection.
  • Avoid streaming when there are multiple devices connected to your internet.
  • Close unnecessary browsers and applications.
  • Try restarting your router.

How to Fix Amazon Prime Video Error Code 9074?

Amazon Prime, up until now, has not notified what error code 9074 means. We can only take general measures to resolve this issue that are:

  • Restarting your router.
  • Restarting your device.
  • Deleting and reinstalling your amazon prime application
  • Clear your Amazon Prime application cache.

What to Watch on Amazon Prime in New Zealand in November 2023?

We have compiled a list of the latest titles that you can watch on Amazon Prime in November 2023:

  • Cocaine Bear.
  • Rocky Aur Rani Kii Prem Kahaani.
  • The Three Musketeers.
  • John Wick: Chapter 3 – Parabellum.
  • Crown Vic.
  • I, Frankenstein.
  • A Man Called Otto.
  • A Million Miles Away.


Why is my Amazon Prime Video not working?

If your Amazon Prime is not working, update the application. Usually, this solves the problem; if not, you can read our guide on fixing Amazon Prime Video.

Why does Amazon Prime keep crashing?

Amazon Prime will crash if you slow internet speed. For this, you need to check your internet connection. Amazon Prime requires a 1.5 Mbps internet connection for SD streaming and a 3.5 Mbps connection for HD streaming.

If it still crashes because of an error, read our guide above. It’ll definitely fix your ‘Why is Prime TV not working’ issue.

How do I clear my Amazon Prime cache?

To clear the cache, regardless of what device you are using, you go to the settings, then the application, select the Amazon Prime app, then clear the cache.

How do I update my Amazon app on my Smart TV?

To update the software on Samsung TV

  • Go to setting
  • Select support
  • Choose software update
  • Click the update now button.

If an update is available, your device will automatically update the application and reboot itself.

Amazon Prime still not working?

Suppose none of the fixes work and you keep wondering why is Prime not working. In this case, you can contact Amazon Prime customer support. You can also use the Prime Video NZ contact number.

Why is Amazon non-operational in New Zealand?

Amazon Prime is available in only 23 countries, and New Zealand is not on the list. That is why Amazon Prime is not working in New Zealand. You can always use ExpressVPN to solve the problem.

How much is Amazon Prime NZ?

The Amazon Prime NZ cost is NZ$8/mo. In this amount, you get 1600+ TV shows and 8500+ movies along with access to free games. In short, Amazon Prime offers great value for money with all its perks, user-friendliness, and massive content library. If you need more details, you can contact Amazon Prime NZ.


Amazon Prime is a great streaming platform for viewing its original content and some third-party releases, including Sony, Marvel, and Disney. You can also check out Amazon Prime costs in New Zealand. However, the biggest problem is Amazon Prime not working in New Zealand.

ExpressVPN is the answer to this problem. We tested this VPN to ensure you get a reliable, fast, and secure connection. We built this blog in hopes that we deliver authentic information for you to unblock Amazon Prime with ease.

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